Privacy Policy

Servyo TV (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains what personal information we collect, how we use it, how we protect it, and your rights with respect to it. By using Servyo TV you agree to the practices described in this policy.

1. Information We Collect

a) Information you provide directly

• Account data: Your name, email address, and password when you register.
• Billing data: Payment details (credit/debit card) processed securely by Stripe. We never store raw card numbers on our servers.
• User Content: Images, videos, and other media files you upload to the Service.
• Communications: Messages you send us via the contact / feedback form.

b) Information collected automatically

• Usage data: Pages visited, features used, timestamps, and interactions with the dashboard.
• Device & connection data: IP address, browser type, operating system, and referring URL.
• Screen heartbeat data: Online/offline status and last-seen timestamps for TV screens you pair, stored in your account data and not shared with third parties.

c) Cookies & local storage

We use browser cookies and local storage to maintain your authentication session and to preserve user preferences (e.g., dark mode). We do not use third-party advertising cookies or tracking pixels.

2. How We Use Your Information

We use the information we collect to:

• Create and manage your account and provide the Service.
• Process payments and manage subscriptions through Stripe.
• Send transactional emails (e.g., password resets, billing receipts). We do not send marketing emails without your explicit consent.
• Monitor service health, diagnose technical issues, and improve the platform.
• Enforce our Terms of Service and comply with legal obligations.
• Respond to your support requests and communications.

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

3. Legal Basis for Processing (GDPR / PIPEDA)

If you are located in the European Economic Area (EEA) or the United Kingdom, we process your personal data under the following legal bases:

• Contract performance: To provide the Service you signed up for.
• Legitimate interests: To improve the Service, prevent fraud, and ensure security.
• Legal obligation: To comply with applicable laws and regulations.
• Consent: Where you have explicitly agreed (e.g., optional marketing communications).

Canadian users are protected under the Personal Information Protection and Electronic Documents Act (PIPEDA). We collect only the personal information necessary for the identified purposes and retain it only as long as necessary.

4. How We Share Your Information

We share your information only with trusted service providers who process data on our behalf and are contractually bound to protect it:

• Firebase (Google LLC): Authentication, real-time database, and cloud storage for your account and media data. Data is stored in data centres that comply with Google's security and privacy standards.
• Stripe, Inc.: Payment processing. Stripe is PCI-DSS Level 1 certified. Stripe's privacy policy applies to data you provide during checkout.

We may also disclose your information if required by law, court order, or government authority, or to protect the rights, property, or safety of Servyo TV, our users, or the public.

We do not share your data with advertisers, data brokers, or analytics platforms that track you across the web.

5. Data Retention

We retain your personal data for as long as your account is active or as needed to provide the Service. If you delete your account, we will delete or anonymize your personal data within 90 days, except where we are legally required to retain certain records (e.g., billing records for tax and accounting purposes, which may be retained for up to 7 years).

Media files uploaded to cloud storage are deleted within 30 days of account termination.

6. Data Security

We implement industry-standard security measures to protect your personal information, including:

• All data in transit is encrypted using TLS 1.2 or higher.
• Firebase security rules restrict access to your data to your account only.
• Passwords are hashed and stored by Firebase Authentication; we never see or store plaintext passwords.
• Payment card data is tokenized by Stripe and never touches our servers.
• Access to production systems is restricted to authorized personnel only.

No method of electronic transmission or storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security. If we become aware of a data breach that affects your rights and freedoms, we will notify you without undue delay as required by applicable law.

7. Children's Privacy

The Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information promptly. If you believe we have inadvertently collected information from a minor, please contact us at servyotv@gmail.com.

8. International Transfers

Your information may be transferred to and processed in countries other than the country you reside in (including the United States), where data protection laws may differ from those in your jurisdiction. When we transfer personal data internationally, we implement appropriate safeguards such as Standard Contractual Clauses (for EEA users) to ensure your data receives an adequate level of protection.

9. Your Rights

Depending on your location, you may have the following rights with respect to your personal data:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Request correction of inaccurate or incomplete data.
• Erasure (“right to be forgotten”): Request deletion of your personal data, subject to legal retention requirements.
• Restriction: Request that we restrict processing of your data in certain circumstances.
• Portability: Receive your data in a structured, machine-readable format.
• Objection: Object to processing based on legitimate interests.
• Withdraw consent: Where processing is based on consent, withdraw it at any time without affecting prior processing.

To exercise any of these rights, contact us at servyotv@gmail.com. We will respond within 30 days. We may ask you to verify your identity before processing your request.

If you are in the EEA or UK, you also have the right to lodge a complaint with your local data protection supervisory authority.

10. Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to read their privacy policies before providing any personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Last updated” date at the top of this page and, for material changes, notify you by email or in-app notification at least 14 days before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated policy.

12. Contact Us

For any privacy-related questions, concerns, or requests, please contact our Privacy team: